Customer Service

In the last twenty four hours each of my girls has dealt with a less than ideal "product".

Problems

Last night my younger daughter chose Red Robin for our family dinner out.  When asked why she didn't pick Not Your Average Joes (a family favorite), she responded that she just doesn't have a dinner choice there that she always likes.  But, she does at Red Robin, the crispy chicken.
After our meals came my wife noticed our daughter picking at her crispy chicken sandwich.  When asked she said it didn't taste right.  I tried it, and, sure enough, the chicken was very tough and difficult to chewy.

My oldest daughter had an Alex and Ani bracelet break on her.  While at school someone pointed out a metal piece on the floor which turned out to be the charm from her bracelet.  She had receive the bracelet as a present so she didn't have a receipt.

Requests

We pointed out to our Red Robin waitress that the chicken wasn't very good and asked if we could get a new one.

With broken bracelet in hand, my daughter enter ZaZu to ask for a new bracelet and charm.

Responses

The Red Robin manager came over and apologized for the sandwich.  She brought over some more fries and said a new one would be right out.  When the new crispy chicken came out my daughter tried it and found it precisely to her liking.  The manager checked in again and said she'd take the sandwich off the check to make up for the inconvenience.

At Zazu my daughter has no trouble getting the bracelet replaced.  The salesperson even commented on how the charm was one of her favorites.

Outcomes

If my daughters experience at Red Robin had ended with the poor chicken, she likely would have been very hesitant before choosing them again for a dinner out.  Instead, she was able to enjoy one of her favorite dinners and will be sending the family back to Red Robin next month for her birthday.

By replacing my daughter's bracelet, Zazu will likely see her buying more for herself and her friends.

If one of my daughters had experienced poor customer service this post would have been a little more exciting; but, I'm just fine with how it turned out.